Frequently Asked Questions
Everything you need to know about your WeCreat tech experience.
What is the standard shipping time for my order?
We offer standard shipping which typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-15 business days.
Do WeCreat products come with a warranty?
Yes, all our electronic devices include a 12-month limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
What is your return policy for open-box electronics?
We accept returns within 30 days of delivery. Items must be in their original packaging with all accessories included. A small restocking fee may apply to opened electronics.
How can I track my package once it has shipped?
Once your order is dispatched, you will receive an email containing a tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products compatible with international voltage standards?
Most WeCreat electronics are dual-voltage (110V-240V). However, we recommend checking the specific product specifications page or the user manual before use abroad.